Join this free webinar presented by Public Health Ontario (PHO) and the Public Health Nursing Home Visitation Practice, Research & Education Program (PHN-PREP)
About this presentation:
Active listening is a fundamental skill to apply when working to engage clients in a therapeutic relationship. Active listening is often framed as a basic skill – where individuals are taught to focus on “paying attention” and their non-verbal body language. While these are important aspects of active listening, this webinar will present active listening as an advanced skill that includes preparing to listen, mindful presence, and responding in ways that indicate listening and importantly, understanding. Additionally, moving beyond the basics in one’s understanding of active listening will help health and social care providers unlock the potential of this powerful trauma- and violence-informed care tool.
Intended audience: Public Health Nurses, Family Home Visitors, supervisors, and any other health care and social service providers seeking to advance their skills in engaging with clients
By the end of this session, participants will be able to:
- Define active listening and its importance for establishing and maintaining therapeutic relationships
- Identify the key elements and techniques of active listening
- Describe strategies to support active listening skill development
- Explain how active listening contributes to Trauma- and Violence-Informed Care
About the presenter: Dr. Elizabeth Orr
Dr. Elizabeth Orr, RN, PhD, is Assistant Professor in the Brock University Nursing Department where she teaches communication and relational practice to undergraduate and accelerated nursing students. Her research focuses on parent and child health specifically hospital-to-home transitions for infants and families in neonatal intensive care.
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