CCSA's latest research shows that people using virtual supports and services for substance use are generally satisfied with the available services. Two-thirds of people we surveyed were comfortable with meeting a healthcare provider virtually. Respondents also agreed that virtual access has helped to protect them from COVID-19. However, fewer than half said that virtual visits were just as good as in-person visits for building a relationship. Their experience differs depending on their age and gender.
To better understand how people perceive and experience virtual supports and services, the Canadian Centre for Substance Use and Addiction, Royal Ottawa Mental Health Centre, Canadian Psychological Association and Canada Health Infoway conducted a national study. Between February and April 2021, they surveyed the people who used virtual treatment, counselling, education, apps or peer support for substance use, substance use disorder or concurrent disorders and explored the openness to use these supports by those who had not. They also talked with the practitioners who provided these virtual supports and services.
The full report from this survey is now available in Client and Practitioner Experiences and Perceptions of Virtual Services and Supports for Substance Use or Concurrent Disorders During the COVID-19 Pandemic. Accompanying the new report are four reports in short, which explore overall satisfaction, platforms and security, building relationships, and connectivity and equipment.
Some of the barriers identified to accessing these services included a lack of equipment, internet access or lack of a quiet, private or safe space to access virtual services and supports from.
CCSA's research results indicate that to further develop sustainable and effective virtual services after the pandemic, policy and support for infrastructure are needed. A flexible and tailored approach to providing both virtual and in-person services and supports will also be necessary. This support must be based on evidence and consider both clients’ and practitioners’ experiences.
For more information and questions about the survey, please contact Sue Cragg at scragg@ccsa.ca. If you would like more information about their work, please visit the CCSA website.