Eleanor's understanding of her own disease really is a story about resilience, thank you for sharing, George. I think you're right, this highlights the bigger issue of how clients may be seen as "lacking insight."
The point the story makes about Longden being "discarded by a system that didn't know how to help her" is very relevant to our system work.
You may also be interested in this discussion that EENet Connecter Alison Benedict started a while back entitled "A New Perspective On Hearing Voices." She also references Longden's story in the context of a Huffington Post article.