The pandemic has really changed things for everyone, not just service users but also the professionals serving them. There is greater stress, greater uncertainty, isolation and a need to do virtually what we used to do in person. We need to learn new skills and adapt to a different landscape. Now there is a finer line between service users and service providers. But what exactly are we dealing with, what are these new skills? Hopefully, this survey should give us a better handle on what we are dealing with.