Skip to main content

Listen. REALLY Listen. (The Cornerstone of QI).

The Excellence through Quality Improvement Project (E-QIP) is hosting an amazing free virtual conference, QI Innovations: Understand-Pivot-Change, set for Tuesday, April 13.   I am going to attempt to do the keynote. LOL.

Keynote Presentation: Listen. REALLY Listen. (The Cornerstone of QI).

This has been a year of constant change. The world around us transformed rapidly. In the face of the uncertainty and upheaval caused by the COVID-19 pandemic, living our values has never been more important. Support House’s Centre for Innovation in Peer Support saw how having a strong set of core values allowed us to respond quickly to change and to continue to meet the needs of both clients and staff. We have always driven for responsive change in our system.

To truly harness the energy of people power and what it takes to deliver services that bring enormous value - means living those values. Every. Single. Time. It is more than a filter. It is a standard of caring to meet and exceed a benchmark of excellence that is based on human interaction, building relationships, being reflexive and reflective, being honorable and kind. Always aspiring to do the RIGHT thing – no matter how many barriers are in the way. Tenacity. Grit. Teamwork. Hard Work. True co-design in Human Services cannot seed, grow, or flourish without the humanity and humility to hear what people are saying, needing and/or wanting. Whether that be people receiving services, people delivering services or people working to create the policy, governance and/or funding. At Support House’s Centre for Innovation in Peer Support we thrive in the art of possibility.


To learn more about Kristy and the QI Innovations conference, or to register for free, visit

E-QIP is a partnership initiative between Addictions and Mental Health Ontario (AMHO), the Canadian Mental Health Association (CMHA) Ontario and Ontario Health (formerly Health Quality Ontario). The partnership has been expanded to include working closely with the Centre of Addiction and Mental Health (CAMH)’s Provincial Support System Program (PSSP).

@Registered Member  @Registered Member  @Registered Member


Images (1)
  • thumbnail_SH_CIPS_logo_RGB_1b2fe36c-795b-4778-8aea-026289a6bbdb
Last edited by Registered Member
Original Post

This website has been funded by a grant from the Government of Ontario.
The views expressed do not necessarily reflect those of the Government of Ontario.