Hello again MLaplante-
I seriously need your first name....so I don't have to address you as M.Laplante.....
I am glad that my post helped even though I feel I could not directly source you some solutions....
I totally agree with you that the issue of number 1 is very perplexing and significant enough that we have to address...
Lived experience speakers are essential. Just like peer support is essential.
Words have power and with that comes a great deal of responsibility. Both for the speaker and those supporting and/ or engaging speakers. Mixed messages is confusing and potentially dangerous for all involved.
Communication in general seems to be such a delicate balance.
In general what is said, is often heard differently given that listening skills vary and often messages are "received' thru our human filters.
That becomes even more complex when you factor in the amount of people 'hearing' and interpreting the speaker's words and then sharing that message forward...... because often the second to third party communication deviates somewhat from the original version.
Additionally, mental health and addictions etc....often comes with hard core rooted stigma that has already 'distorted' the 'hearing' processes because there are so many STRONG biases and discriminations we as speakers have to negotiate.
That is why clear policy, procedure, training and all levels of support to wrap around your speakers are essential.
Talk soon.....