I have found that our efforts to support individuals in their recovery process to access services as well as strengthening their participation and citizenship in the broader community they live in, needs to approached both from one to one practice with the individual, along with what most of us on the front-line call, keeping an eye on "the system."
Managers/Directors are usually more connected and engaged with that system in guiding or negotiating organizations through it. Keeping perspective of how our local systems work, in relation to broader national contexts, helps us on the front line to understand the how's and why's of the local systems we are grappling/living in.
I discovered this article,Integrating Service Delivery Systems for Persons with a Severe Mental Illness, which helped me get a better sense of how program initiatives get started, function and a little twisted. Gary Cuddeback and Joseph Morrissey explain the history of US national program initiatives of community services for people living with severe mental illness, with an lens of bridging the evidence of the efforts for system integration with what are the outcomes for the clients these systems serve.
Attached below is the document, you need to go to chapter 26, to see the article, (sorry for the awkward access, best I could do)