Reply to "What are your thoughts on the term 'Front-Line Workers'?"

Originally Posted by Julia Greenbaum:

i'm starting to hear some clients labeled "complex cases". First time I heard it, it reminded me of calling someone "a head case".

Yeah, I personally prefer the term "Complex Needs" (more specific than "case" I guess). It could just be a matter of turning a negative into a positive. For example: "Martha doesn't take care of her hygiene" becomes "Martha would benefit from a motivational environment and occasional reminders around self care". Just a thought.

3/27/1311:25 AM

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