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Are you looking for a fulfilling and meaningful position where you can make a difference on a daily basis? Have you been looking for an employer that boasts competitive salaries and comprehensive benefits?

Consider joining the Toronto Police Service (TPS). TPS is looking for people who are seeking a rewarding, service-oriented career to join the Communications Services in the position of Communications Operator. This position is comprised of two job functions: 911 Emergency/Non-Emergency Operator and Dispatcher.

In this job, you will have responsibility for receiving incoming calls on both emergency and non-emergency lines and initiating the appropriate police, ambulance, or fire response.

You will operate various communication consoles in order to triage calls and relay the appropriate information to both the public and to police. For the full description of job duties and requirements, please read the full job ad linked above.

How do you know if this is the career for you?

  • You will be assigned to either an 8-hour or 12-hour shift depending on business needs.
  • You must be able to perform consistently for the duration of your shift. If high-pressure situations are emotionally draining for you, this may not be the right fit.
  • You have experience dealing with challenging customer service situations. You know how to identify what the customer’s issue is and resolve it in a courteous and expedient manner without escalating a situation.
  • You aren’t intimidated by the idea of shift work. You are excited by the idea of working outside of a 9-5 environment, where you work longer, more condensed hours (including on weekends and holidays) but with more extended off-time periods.
  • You consider yourself someone who is cool under pressure. You aren’t ruffled by the idea of multi-tasking and can maintain organization and strong communication in the face of stressful situations


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