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Compassion is a critical component of delivering effective health care services, especially those aimed at improving mental health.

As we continue to see widespread adoption of digital technologies (such as virtual care, mobile apps and patient portals) it remains unclear how their use may affect the delivery of compassionate mental health care. For this reason, it’s important to understand the relationship between the two and to explore how compassionate mental health services can be better delivered through and with digital technologies.

Ontario researchers conducted a scoping review to find out what digital technologies are being used to deliver mental health care. They also explored the relationship between digital technologies and compassionate mental health care and identified barriers to and facilitators of using these technologies.

Read this Research Snapshot to get a plain-language summary of this research.

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A valuable review, though it appears to have an urban-bias. Clients in remote areas benefit from video counselling only so long as they have the bandwidth. Many in rural or northern locations do not. That underscores the importance of the provincial government (for distant rural parts of Ontario) and the federal government (for northern Indigenous communities) committing funding for infrastructure. Failing to do so during such a time of socio-technological change could leave a suddenly vast gap to bridge.

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