Holding Difficult Conversations: An Essential Skill in The Supervisor Role design specifically for Health and Human Service Professionals.

 Education and Training for Mental Health Professionals 

It's not too late to register for this leadership development workshop! Enhance your supervisor skills with us.

Holding Difficult Conversations: An Essential Skill in The Supervisor Role design specifically for Health and Human Service Professionals.
Date: March 21, 2019
Facilitator: Marion Langford, M.Ed.
This training is suitable for: New supervisors or those who hope to take over a supervisory position in the future. It is also suitable for experienced supervisors who would like to fine-tune their supervisory abilities in Health & Human Services.

Description: Supervisors play a dual role, i.e. ensuring good quality work is being delivered by individual performers, but also that the team is working optimally to support one another. As part of this role, the ability to hold difficult conversations that invites people to communicate clearly the expectations and boundaries is an essential skill. This workshop will offer insight, tools and strategies in holding difficult conversations through appreciative listening, identifying conflict patterns, understanding the observational process and how to create and communicate boundaries/limits. Time will be provided to discuss any current dilemmas and develop an approach for when participants return to work.

Learning Objectives: 

• To understand your own patters with conflict and how to use this knowledge to work will with others.
• Apply appreciative listening.
• Practice the six questions that will facilitate clarity about the issue(s).
• Offer observations that avoid being judgmental or defensive.
• Communicate boundaries and limits.
• Discuss any current dilemmas and develop an approach for when you return to work

This is Learning Module 3 of the 2019 Certificate for New Supervisors. This module may be taken separately from the certificate program as a stand-alone workshop.