Holding Difficult Conversations: Uncover and utilize your own strengths and style of communication to improve your management skills

 Mental Health Education and Training for Professionals

Holding Difficult Conversations: Uncover and utilize your own strengths and style of communication to improve your management skills
Date: June 20, 2019
Facilitator: Marion Langford, M.Ed.
This training is suitable for: All professionals who want to improve their skills in conducting difficult conversations in the workplace.

This workshop will help participants discover their own strengths and style of communication. Using a combination of self-awareness and conversational tools, participants will have the opportunity to apply and practice the tools in a safe learning environment. Strategies on how to acquire effective listening and inquiry skills when engaging others in conversation, as well as how to develop clarity around needs assumptions during those conversations will be covered. Participants will leave the workshop with a communications toolkit that will increase confidence and preparation for future difficult conversations.

Learning Objectives:
• Discover own strengths and style of communicating when stakes are high
• Prepare for the conversation by developing clarity about what they want and what their assumptions are
• Engage others in the conversation by creating an experience of safety, mutual respect, and purpose
• Use listening and inquiry skills to build shared meaning during the conversation
• Handle blow-ups with authenticity and credibility

This is Learning Module 4 of the 2019 Management Certificate. This module may be taken separately from the certificate program as a stand-alone workshop.

Marion Langford, M.Ed.