TCI Update: Post-Crisis Response

The topics covered in TCI Post-Crisis Response include how to address the emotional needs staff may have when managing aggressive clients; how the supervisor, after crisis incidents reflecting, can support front line staff; and utilizing the Post-Crisis Multilevel Response Model (immediate debriefing, LSI, documentation, incident review with staff, and team review).  

LEARNING OUTCOMES 

Participants will be able to: 

• Analyze the effect of a crisis on staff members and the organization
• Demonstrate immediate debriefing strategies 
• Use the LSI process more effectively with the youth after crisis 
• Use documentation to assist in the post-crisis response 
• Demonstrate the incident review process with the staff member(s) 
• Demonstrate the incident review process with the team 
• Demonstrate the incident review process with the team, using the incident report and the individual crisis support plan (ICSP) 

PROGRAM OUTLINE  

DAY 1: This provides an overview of the TCI System and focuses on the importance of the supervisor and the post crisis multilevel response. Participants practice immediate debriefing of staff members and learn how to provide direct supervision to front line staff. Participants also practice all of the physical intervention techniques. 

DAY 2: This continues with a demonstration and practice session on conducting incident reviews with staff members, using critical incident reports and ICSP’s, and facilitating a team/ unit review. Participants have the opportunity to develop an implementation plan for instituting the post-crisis multilevel response system in their own organizations. 

All participants are tested with written and competency-based tests in order to apply for re-certification. 

Materials 

Participants who successfully complete the update receive a TCI Post-Crisis Response reference guide, an activity guide, a corresponding student workbook and a CD containing the PowerPoint™ presentation to use in their direct training.

 Who Should Attend  

This course is only open to certified TCI trainers. 

Course Dates & Format  

September 21-22, 2026, 9:00 am – 5:00 pm ET

This is a two-day training delivered in-person in the Greater Toronto Area. 

Instructor:   

Instructors for Therapeutic Crisis Intervention (TCI) trainings are from the TCI Program of the Residential Childcare Project (RCCP), Cornell University. 

Training Fee 

Member and Non-member Fee: $1,450+ $188.50 (HST) =  $1,638.50

Group Discounts are not applicable for TCI training. 

Continuing Education Information  

Licensing boards and professional organizations will grant Continuing Education credits for attendance at their discretion when participants submit the course outline and certificate.  

In-Service  

This is available as an in-person training.