Using Emotional Mapping to Improve Experiences with OCAN: Part 1

Do you use the Ontario Common Assessment of Need (OCAN) or work in community mental health? Are you interested in different ways to improve quality within your organization?

If so, register for this upcoming webinar on using a quality improvement approach called experience based co-design (EBCD) to improve the OCAN process. This is the first webinar in a two part series on using EBCD with
OCAN. EBCD is an approach to capture different stakeholder experiences. Emotional mapping is one tool within the EBCD approach that quickly identifies what’s working well and where the pain points are in a process.

See the attached flyer for more information.

Registration is free. but spaces are limited. Register here: https://ocanemotionalmappingwebinar.eventbrite.ca

Target audience: managers, OCAN trainers, front line staff, system planners, researchers