Please join us for this webinar about the Virtual Client Experience Survey for Mental Health and Addictions (VCES), recently released by the Centre for Addiction and Mental Health (CAMH).

Date/Time:

• July 14, 2020 at 1:30pm -2:30pm EDT

Audience:

• Academic scientists, educators and researchers
• Executives and department/unit leaders for mental health and addiction services
• Government representatives and funders
• Health care practitioners, allied health care workers and peer support workers working in the mental health and addiction sector
• Quality improvement and client/patient safety officers supporting mental health and addiction programs

About this event:

The VCES takes a person-centered approach to considering all dimensions of health care quality, including safety, timeliness, effectiveness, efficiency and equity.

As a result of the COVID-19 pandemic, many organizations have shifted to providing a range of virtual health care services. It is important to evaluate the virtual care experience to ensure it:

• facilitates access to care
• meets client/patient expectations of high quality care
• meets the needs of clients/patients.

The VCES offers organizations a tool to do this. It is available for free download. A short version (VCES-Brief) is recommended for follow-up visits is also available to download.

Objectives:

By the end of this webinar, participants will be able to do the following:

1. Describe a person-centred and quality-of-care approach to implementing and delivering virtual care.
2. Identify opportunities to involve clients/patients in improving the quality of virtual care.
3. Use the VCES for virtual health planning and service delivery, including as a complement to the standardized Ontario perception of care tool for mental health and addictions (OPOC-MHA).

Presenters:

Allison Crawford, MD, PhD, FRCPC

• Associate Chief, Outreach, Virtual Mental Health and Outreach, and ECHO
• Co-Chair ECHO Ontario
• Clinician Scientist, CAMH
• Associate Professor, Department of Psychiatry and Dalla Lana School of Public Health, University of Toronto

Eva Serhal MBA PhD

• Director, Virtual Mental Health and Outreach, ECHO Ontario Mental Health and ECHO Ontario, CAMH

Facilitator:

Deanna Huggett

• Manager, Implementation, Provincial System Support Program at CAMH

For more information:

About VCES:

• Dr. Allison Crawford: allison.crawford@camh.ca
• Dr. Eva Serhal: eva.serhal@camh.ca

About the webinar:

• Deanna Huggett, Manager, Implementation, PSSP at CAMH: deanna.huggett@camh.ca

For this event register here