Webinar: The Virtual Client Experience Survey: What Do Your Clients Really Think About Your Virtual Experiences?

Webinar: The Virtual Client Experience Survey: What Do Your Clients Really Think About Your Virtual Experiences?

User profile image Rupi - EENet Yoda Master

Event date: -

Event type: Single day (a day or less)

Please join us for this webinar about the Virtual Client Experience Survey for Mental Health and Addictions (VCES), recently released by the Centre for Addiction and Mental Health (CAMH).

Date/Time:

  • July 14, 2020 at 1:30pm -2:30pm EDT

Audience:

  • Academic scientists, educators and researchers
  • Executives and department/unit leaders for mental health and addiction services
  • Government representatives and funders
  • Health care practitioners, allied health care workers and peer support workers working in the mental health and addiction sector
  • Quality improvement and client/patient safety officers supporting mental health and addiction programs

About this event:

The VCES takes a person-centered approach to considering all dimensions of health care quality, including safety, timeliness, effectiveness, efficiency and equity.

As a result of the COVID-19 pandemic, many organizations have shifted to providing a range of virtual health care services. It is important to evaluate the virtual care experience to ensure it:

  • facilitates access to care
  • meets client/patient expectations of high quality care
  • meets the needs of clients/patients.

The VCES offers organizations a tool to do this. It is available for free download. A short version (VCES-Brief) is recommended for follow-up visits is also available to download.

Objectives:

By the end of this webinar, participants will be able to do the following:

  1. Describe a person-centred and quality-of-care approach to implementing and delivering virtual care.
  2. Identify opportunities to involve clients/patients in improving the quality of virtual care.
  3. Use the VCES for virtual health planning and service delivery, including as a complement to the standardized Ontario perception of care tool for mental health and addictions (OPOC-MHA).

Presenters:

Allison Crawford, MD, PhD, FRCPC

  • Associate Chief, Outreach, Virtual Mental Health and Outreach, and ECHO
  • Co-Chair ECHO Ontario
  • Clinician Scientist, CAMH
  • Associate Professor, Department of Psychiatry and Dalla Lana School of Public Health, University of Toronto

Eva Serhal MBA PhD

  • Director, Virtual Mental Health and Outreach, ECHO Ontario Mental Health and ECHO Ontario, CAMH

Facilitator:

Deanna Huggett

  • Manager, Implementation, Provincial System Support Program at CAMH

For more information:

About VCES:

About the webinar:

For this event register here


User profile image Rupi - EENet Yoda Master

Hi everyone, 

If you missed this webinar, you can see the webinar recording and presentation slides here

Regards, 

Rupi 

EENet Connect Co-Manger

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