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In 2021, the Provincial System Support Program (PSSP) at the Centre for Addiction and Mental Health (CAMH) conducted a survey that showed many users of the Ontario Perception of Care Tool for Mental Health and Addictions (OPOC) feel uncertain about how to use the tool to help assess and address health equity issues in the delivery of service.
We have heard your feedback and have created a new OPOC equity improvement course to help build agency capacity to collect, understand, and use their client experience data for health equity-related service improvement.